Raising Quality Through Everyday Coaching
Guided by Carmela Guatemala, Field Coach
With an eye for detail and a passion for mentoring, Carmela Guatemala travels from site to site helping United Facilities Group teams hit—and keep—our exacting quality targets. Her on-the-floor guidance, quick spot checks, and practical tips drive consistent results for clients in Healthcare, Technology, Education, Manufacturing, Corporate Offices, and beyond
Carmela Guatemala
Field Coach
Championing relationships that turn first-time customers into lifelong partners.
About Carmela
Carmela began as a frontline cleaner and swiftly earned a reputation for precision and reliability. That commitment led to a promotion into coaching, where she now transfers her know-how to every crew she supports.
What She Does at United Facilities
Carmela designs walkthrough routines, trains employees on best practices, and conducts live quality audits. By giving immediate feedback and celebrating quick wins, she lifts team confidence while ensuring every task meets UFG’s strict standards.
Signature Achievements
- Promoted to supervisor after consistently top inspection scores
- Rolled out a five-minute “quality pause” that reduced rework on critical tasks
- Helped new hires reach full productivity two weeks faster through hands-on shadowing
Expertise At-a-Glance
- Staff Coaching and Mentorship
- On-Site Quality Audits
- Standardized Cleaning Procedures
- Real-Time Performance Feedback
- Safety and Compliance Awareness
Outside the Office
Carmela unwinds by cooking homemade favorites for her children and exploring nearby hiking trails.
Our Valued Partners
Trusted Facility-Management Solutions—Advanced by Carmela Guatemala’s Frontline Coaching
United Facilities Group proudly serves leading organizations across every sector. Carmela’s dedication to practical training and continuous improvement ensures we deliver reliable, high-quality service that keeps our partners operating at their best.
