What is in it for you

The question every facilities director should ask a vendor. Here is our answer, without adjectives: a named account manager, a weekly audit you receive, a portal you can see into, a review every quarter, and a scope written for your building.

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Pete answers the question

Pete Velez, Facilities Manager, on what is in it for you, and on starting with the need. 31 and 59 seconds.

What's in it for you
Pete Velez, Facilities Manager
Length 0:31English
Transcript of the film What's in it for you, Pete Velez
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Start with the need
Pete Velez, Facilities Manager
Length 0:59English
Transcript of the film Start with the need, Pete Velez
Loading the transcript.

Customer-centric, specifically

Three things you get on day one

Account manager
One person owns your site, knows the crew and the contract, and answers the phone.
Weekly site audits
A checklist walk every week; the report comes to you, and misses are fixed that shift.
Urgent support
A direct line for urgent requests, and the work-order portal for everything else.

Custom solutions

A scope for your building, not a template

Maintenance plans
A preventive calendar by system and month, built from your equipment list.
Compliance
Inspection calendars, training records and audit support for your industry rules.
Vendor coordination
Your vendors and ours, all scheduled, escorted and logged through one channel.
One-stop shop
Cleaning, maintenance, grounds and staffing: one company, one report, one number.

Building partnerships

We do not sell a service year; we aim to still be in the building a decade on. That is what the quarterly review is for: the scope changes as your business does, and the people on the account stay.