A different puzzle every day
Jose Gonzalez, Account Manager
Transcript of the film A different puzzle every day, Jose Gonzalez
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Facilities management with one name on it
An account manager who owns the building: systems, vendors, compliance, space changes and the daily requests. You get a weekly report, a quarterly review and a portal that shows everything in between.
What facilities management from UFG looks like
Most of our facilities management clients came to us with a janitorial contract, a separate maintenance vendor, a landscaper and a list of one-off contractors, and nobody who owned the building. The job is to be that one person.
Your account manager runs the crews, coordinates the vendors, keeps the compliance calendar and handles requests from the portal. Weekly, they walk the site and send the report. Quarterly, they sit down with you and go through the numbers.
Want this for your building?
Three fields and we call you.
What is included
What the account manager runs
HVAC, electrical, plumbing and lighting on a preventive calendar, with licensed trades when required.
Elevator, fire safety, pest and waste vendors, scheduled, escorted and invoiced through one channel.
Inspection calendars, OSHA and local rules, hazardous-materials storage, training records and audits.
Reconfigurations, furniture moves, conference-room and event set-ups, and new-hire desk readiness.
The cleaning and landscaping crews report to the same account manager, so one audit covers the site.
Requests, scheduled tasks, completed work and quotes in one place, used instead of email chains.
The rhythm
What you can expect, by week, month and quarter
Every week
A checklist audit and a report in your inbox; misses go to the coach and close in the portal.
Every month
The preventive calendar is worked and reported; vendor visits are scheduled and escorted.
Every quarter
A business review with you: inspection scores, ticket history, spend and what changes next.
Held to
- 1
Account manager who owns your building
- Weekly
Site audits with a written report
- Quarterly
Business reviews of scores and spend
- 1 day
To reply to a request for a quote
A different puzzle every day
Jose Gonzalez, account manager, on what the job is. 29 seconds. And a Super Bowl Sunday call-out. 26 seconds.
Super bowl sunday
Jose Gonzalez, Account ManagerTranscript of the film Super bowl sunday, Jose Gonzalez
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Questions people ask
Is this the same as hiring a facilities manager?
Close. The account manager does what an in-house facilities manager does for the building, backed by our crews and vendors. If you want a person embedded in your building on your badge, see facilities staffing.
Which vendors do you work with?
Yours, if you have them and they perform; ours where you do not. Either way they are scheduled, escorted and logged by the account manager.
Can you manage several buildings?
Yes. Multi-site clients get one account manager per region and a combined quarterly review.
How is facilities management priced?
A monthly management fee plus the services in scope, each priced on its own line so you can see what you pay for.
What is a quarterly business review?
A meeting with your account manager and, for larger accounts, our Facilities Manager. We go through inspection scores, open and closed tickets, spend against budget and what to change in the next quarter.