Coaches, not supervisors
Pete Velez, Facilities Manager
Transcript of the film Coaches, not supervisors, Pete Velez
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What we are for, and what we hold the crew to
Our mission is to provide reliable facility services that let the businesses we work for focus on their own work: clean, safe, efficient buildings, run by people who are treated well and promoted when they earn it.
Coaches, not supervisors
Pete Velez on how UFG leads a crew, and Elizabeth Zamora on a team that is more like family. 40 and 35 seconds. Josefina Morales on leading by example, in Spanish with English subtitles. 29 seconds.
More like family
Elizabeth Zamora, Site Manager, Sutter SacramentoTranscript of the film More like family, Elizabeth Zamora
Loading the transcript.Poner el ejemplo
Josefina Morales, Safety Training ManagerTranscript of the film Poner el ejemplo, Josefina Morales
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Core values
Five values, each with a test
Integrity
We do what we say we will do, every time. The test: if a shift is missed, you hear it from us before you notice.
Excellence
The weekly audit is the standard; misses are fixed the same shift. The test: the scores in your quarterly review.
Collaboration
Your account manager and coach work as part of your facilities team. The test: how often you have to chase us.
Innovation
We change the process when the data says to. The test: what changed after the last quarterly review with you.
Sustainability
Green cleaning, HEPA vacuuming, water-wise grounds, energy-aware maintenance. The test: the products in your scope.
Talent, equity and belonging
How that works in practice
Our people
Our team is the foundation of everything we do. We build a workplace grounded in respect, fair opportunity and safety, where every employee can do their best work and take pride in the result. Investing in the team means better service, stronger results and a partnership clients can count on.
Talent and equity
Founded in Santa Clara, UFG is a certified Minority Business Enterprise, with diversity at every level.
Impact and belonging
Inclusion is more than representation: every person should feel valued, respected and able to speak up.
Leadership and growth
Women hold key leadership and executive roles, and growth and promotion are supported and encouraged.
Promotion from within
When we need a supervisor or a manager, we look at the crew first; most of management got there that way.
Questions people ask
What does client-centric mean at UFG?
That the scope is written for your building, the account manager is reachable, and the quarterly review changes things when the numbers say so.
How do you treat the crew?
Prevailing wages on prevailing-wage contracts, benefits for eligible employees, safety training in English and Spanish, and a path to coach and manager.
Is sustainability optional?
Green cleaning is an option on every janitorial contract; water-wise grounds and energy-aware maintenance are our default practice.