Privacy policy

United Facilities Group ("UFG", "UFGWorks", "we"), 2415 De La Cruz Blvd, Santa Clara, CA 95050. Our website is https://ufgworks.com. Questions about this policy go to info@ufgworks.com or 408-588-1537.

Forms. When you request a quote, send an enquiry, apply for a job or subscribe, we collect what you type: name, email, phone, company, message, and for job applications a resume. With each submission we also record the page the form was on, the time, and your IP address and browser type, to protect the forms from abuse and to keep a full record of the request we follow up on. We also record the first page you visited, campaign tags in the link you followed, and your analytics client identifier when available to understand how requests reach us.

Analytics. We use Google Analytics 4 (measurement ID G-3C0TS98DTZ) to count visits and see which pages are read. It sets cookies and records page views, scroll and click events, approximate location and device type. It does not receive the contents of forms. You can block it with a browser extension or your browser's tracking settings; the site works without it.

Visiting companies. We use Factors.ai to learn which companies visit the site. It looks up the organisation that a visit's network (IP) address is registered to and reports the company, its industry and size and the pages read; it does not identify you as a person and does not receive the contents of forms. We use this to decide which companies to call. If your browser sends the Global Privacy Control signal, Factors.ai is not loaded at all (see Your rights).

Advertising measurement. Our Google Analytics property is linked to our Google Ads account, so when you arrive from one of our ads, Google can tell us whether the visit led to a call or a request (conversion measurement). Google may set or read advertising cookies to do this. If your browser sends the Global Privacy Control signal, the site asks Google not to use your visit for this (see Your rights).

Server logs. Our web server records requests (URL, time, IP address, browser) for security and troubleshooting and keeps them for a limited period.

This site does not use comments, user accounts or third-party embeds that track you. The films on the site are hosted by us.

To answer your request, prepare a quote, consider a job application, send updates you asked for, keep the site secure, and understand which pages are useful. We do not sell personal information.

If you opt in, we may send you SMS messages about quotes, scheduling and service updates, appointment reminders, surveys, emergency notices and, if you consent, promotions related to our services. Message frequency varies and message and data rates may apply. You may opt out at any time by replying STOP or by contacting info@ufgworks.com.

Data we process for SMS: mobile number, consent and opt-in status, time and date, source URL and consent text, IP address and user agent at sign-up; message content, timestamps, delivery and engagement metadata such as delivery status and opt-out logs; support interactions tied to SMS such as HELP requests.

How we use it: to operate the messaging programme, deliver requested updates and, if you consent, send promotions; to document compliance with carrier rules and applicable laws such as the TCPA and to manage opt-out requests; to diagnose delivery issues and prevent abuse.

Sharing: we use service providers such as messaging and telephony platforms to transmit messages on our behalf. They may process SMS data only under our instructions and contractual safeguards. We do not sell your SMS enrolment data.

Retention: we keep SMS enrolment and opt-out records as long as reasonably necessary to operate the programme and demonstrate compliance, then delete or de-identify them.

Your choices: reply STOP to opt out, HELP for assistance, or contact info@ufgworks.com. See the SMS Terms page for the full programme terms.

Service providers who help us run the site and the business: our web host, our email delivery provider for form notifications, our messaging and telephony platforms for SMS, Google for analytics and advertising measurement, and Factors.ai for identifying visiting companies. Each processes data only to provide its service to us. We disclose information when the law requires it.

Form submissions and quote requests: as long as we are in contact about them, and then for our records of the business relationship. Job applications: for the hiring process and a reasonable period after. Analytics: per Google's retention settings for our property, currently 14 months. Server logs: a limited period for security.

You can ask what personal information we hold about you, ask us to correct or delete it, or ask us to stop contacting you. Email info@ufgworks.com or write to the Santa Clara address above. California residents have the rights described in the California Consumer Privacy Act; we honour them for everyone.

Global Privacy Control. We honour the Global Privacy Control signal as a request to opt out of the sale or sharing of your personal information. When your browser sends it, the site tells Google not to set advertising cookies, not to use your visit for advertising and not to personalise ads, and it does not load Factors.ai, so no company is identified; analytics still counts the visit.

Google Analytics sets cookies to tell visits apart, and Google may set advertising cookies to measure our ads (see Advertising measurement above). Factors.ai sets one cookie (_fuid) to tell visits apart for company identification (see Visiting companies above); it is not set when your browser sends the Global Privacy Control signal. The site itself has no logins or comments, so it sets no cookies for them. It keeps a few small settings in your browser's own storage, such as your choice on the motion switch and a note that you have seen the cookie notice, so that the notice appears only once. If your browser blocks that storage, the note is kept in a first-party cookie for a year instead. These settings hold no personal information. You can clear or block cookies and site data in your browser.

We update this page when our practices change and show the date at the top.