Clear, Comprehensive Terms for Facility Services

Understanding your rights and responsibilities with United Facilities Group.

At United Facilities Group, transparency and professionalism are at the core of our services. This page outlines the key terms, conditions, and policies that govern our facility management services, ensuring both our clients and team are aligned on expectations and best practices.

Review Our Policies

Clarity and Transparency at Every Step

Understanding Our Terms and Policies

Our comprehensive terms and policies ensure that you are fully informed about the services we provide, payment terms, compliance requirements, and more. This page covers important topics such as contract terms, payment policies, service expectations, and how we handle changes in scope or issues with service delivery.

SMS Terms

If you opt in, we will send you SMS messages about quotes, scheduling/service updates, and (if you consent) promotions. We process your mobile number, opt-in/opt-out status, message content, and delivery metadata to operate the program and comply with carrier and legal requirements. Message frequency varies and message/data rates may apply. You can opt out at any time by texting STOP or by contacting us at support@ufgworks.com. We keep consent records (form URL, checkbox text, IP address, timestamp) to document compliance. We may use service providers (e.g., our phone system or messaging provider) to deliver messages on our behalf; they are bound by contracts to process your data only per our instructions. We do not sell your SMS data.

SMS Terms Learn More

Text Messaging (SMS)

If you opt in, we may send you SMS messages about quotes, scheduling and service updates, appointment reminders, surveys, emergency notices, and—if you consent—promotions related to our services. Message frequency varies and message/data rates may apply. You may opt out at any time by replying STOP or by contacting info@ufgworks.com.

Data We Process for SMS

Mobile number, consent/opt-in status, time/date, source URL and consent text, IP and user agent at signup;
Message content, timestamps, delivery and engagement metadata (e.g., delivery status, opt-out logs);
Support interactions tied to SMS (e.g., HELP requests).

How We Use This Data

To operate the messaging program, deliver requested updates, and (if you consent) send promotions;
To document compliance with carrier rules and applicable laws (e.g., TCPA) and manage opt-out requests;
To diagnose delivery issues and prevent abuse/fraud.

Sharing

We use service providers (e.g., messaging and telephony platforms) to transmit messages on our behalf. They may process SMS data solely under our instructions and contractual safeguards. We do not sell your SMS enrollment data.

Retention

We retain SMS enrollment and opt-out records as long as reasonably necessary to operate the program and demonstrate compliance, then delete or de-identify them pursuant to our retention schedule.

Your Choices

Reply STOP to opt out or contact info@ufgworks.com. Reply HELP for assistance. You can also exercise applicable privacy rights described elsewhere in this Privacy Policy.

Contact

United Facilities Group – Santa Clara Office
2415 De La Cruz Blvd, Santa Clara, CA 95050 • info@ufgworks.com • (408) 588‑1537

Guiding Principles for Seamless Service

Our Key Policies for Facility Management Services

Service Agreement Terms

Outlining the length of service contracts, renewal conditions, and options for early termination with or without cause.

Compliance with Laws and Regulations

Ensuring that all services are performed in accordance with federal, state, and local laws, including health and safety regulations.

Employee and Contractor Responsibilities

Defining the responsibilities of United Facilities Group and its employees, as well as client expectations, including communication protocols.

Indemnification and Liability

Outlining the indemnification clause to protect both parties in cases of property damage or bodily injury during service.

Payment and Billing Policies

Describing the terms of payment, late fees, and any applicable adjustments based on square footage or changes in service requirements.

Termination and Contract Adjustments

Explaining how either party may terminate or modify the contract, along with procedures for resolving issues before contract termination.

Maintaining Compliance and Meeting Legal Requirements

United Facilities Group is committed to ensuring that all services comply with applicable laws and regulations. Our policies cover essential compliance areas such as OSHA regulations, worker safety, and insurance coverage. We also ensure that all work is conducted within the legal framework of the regions we serve, protecting both clients and our workforce.

Why Clear Terms Benefit Our Clients

At United Facilities Group, we believe in building strong partnerships through transparency. By providing clear, straightforward terms and policies, we ensure that expectations are aligned from the start, helping to prevent misunderstandings and foster long-term success. From service delivery to payment and compliance, our policies protect both parties and create a foundation for trust.