Your Satisfaction, Our Guarantee
Standing by our work with a commitment to excellence and accountability.
At United Facilities Group, we take pride in delivering services that meet the highest standards. Our Quality Assurance process reflects our promise to you: if you’re not satisfied, we’ll make it right. From routine follow-ups to direct client feedback, we’re here to ensure that your facility receives the best care, every time.
Focused on Getting It Right, Every Time
Our Promise to You
At UFG, quality assurance means we’re not done until the job is done right. Our practices are designed to ensure every client’s satisfaction, with a strong focus on communication, accountability, and continuous improvement.
Our Key Practices for
Quality Assurance
Our quality assurance practices ensure that every service we provide aligns with our commitment to your satisfaction, addressing your facility’s unique needs with consistent care and accountability.
Weekly On-Site Audits
Our Account Managers conduct weekly on-site audits to ensure the highest standards of service are maintained. If corrective actions are needed, these are promptly communicated to the Coach (Supervisor), who works directly with the field team to address and resolve any issues efficiently.
Transparent Work Order System
Our internal work order system provides clients with complete transparency into their facility’s management. This platform allows clients to track current work being performed, view scheduled tasks, submit requests, and even request quotes for additional services—all in one convenient and easy-to-use system.
Quarterly Business Reviews (QBRs)
To ensure alignment and maintain open communication, we host Quarterly Business Review (QBR) meetings with our clients. These sessions provide an opportunity to review performance, discuss upcoming goals, and identify ways to improve and optimize our services.
Why Quality Assurance Matters to Us
Why We Stand Behind Our Work
Your trust means everything to us. At UFG, quality assurance is more than a checklist—it’s a commitment to make things right. We understand that your facility’s needs are essential, and we’re here to make sure those needs are met. If something doesn’t meet expectations, we’ll address it directly and promptly.
A direct line for addressing any concerns
Quality work you can depend on
Adjustments made to meet evolving needs
Satisfaction Tailored to You
Our quality standards are built around your satisfaction. From start to finish, we work closely with clients to ensure that every service we deliver supports a safe, efficient, and comfortable environment. When you work with UFG, you can count on us to make sure your needs are met.
Experience Quality Assurance with UFG
Trust United Facilities Group to provide high-quality services backed by our commitment to your satisfaction. Contact us today to learn more about our quality assurance process and how we can support your facility’s needs.
