About

Carmela Guatemala

Field Coach

Raising quality through everyday coaching

Email and calls go to the UFG office.

Carmela Guatemala

About Carmela

Carmela Guatemala travels from site to site helping UFG crews hit and keep the quality targets. She started as a frontline cleaner, earned a reputation for precision and reliability, and was promoted into coaching, where she passes her know-how to every crew she supports. She is the night coach.

Carmela's on-the-floor guidance, quick spot checks and practical tips are how the standard travels from the audit sheet to the shift.

What Carmela does at UFG

She designs walkthrough routines, trains employees on best practice and runs live quality audits. Immediate feedback and quick wins lift crew confidence while every task meets UFG's standards.

Signature achievements

  • Promoted to supervisor after consistently top inspection scores.
  • Rolled out a five-minute "quality pause" that reduced rework on critical tasks.
  • Got new hires to full productivity two weeks faster through hands-on shadowing.

Where Carmela sits on the team

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  • Executive team
  • Corporate team
  • Field team
The UFG mark's five glass ribbons on a navy stage, every member of the team a sphere resting on them: three white executive spheres at the base, sky-blue corporate spheres along the inner ribbons and blue field spheres on the outer ones

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