Judith Cortes

Judith Cortes, Judy to everyone, started on a UFG night-shift cleaning crew and is now the point of contact for her portfolio of sites. In her film, she describes thirteen years and three titles, all earned on the floor.

Judy learned every detail of the job she now supervises by doing it. Her steady work and plain honesty earned quick promotions and the trust of both clients and crews. As she puts it in her film, she is an employee just like everyone else on the account.

What Judy does at UFG

Judy tracks work orders, coordinates resources and follows up until every request meets the specification. She turns client feedback into action plans the coach can run that night, and keeps service reliable and responsive.

Signature achievements

• Advanced from cleaner to account manager entirely through on-site performance.
• Kept near-perfect client satisfaction scores across several locations.
• Started a quick-response log that cut the average time to resolve an issue on her accounts.